Refund Policy

We have a 14-days return policy, for damaged or incorrect product(s) sent.

Unfortunately, as all fabrics & trimmings are cut to your individual specification, they cannot be returned (exceptions apply). This is in compliance with the Consumer Rights Directive (Distance Selling) 2014.

On the occasion where a refund is accepted, the returned item/s must be sent back to us at your cost and will not be refunded until the item/s are delivered back to Sterling Cloth and have passed our quality control inspection.

On this occasion, we shall provide you with a full refund of the price plus delivery charges within 14 days.

Our samples will give the customer a true representation of colour, texture, pattern and handle of the fabric, and are not intended for use in artistic pursuits or crafting.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sterlingcloth.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any returns questions at sales@sterlingcloth.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.